driver picked up and it said it would be arriving in about 8 minutes. Rising. Probably not. I wish it was a way to get in contact with the driver after they deliver. So it is possible they were truthful. Posted by 20 days ago. Have them fix it. To prevent other customers from running into the same issue, we will temporarily deactivate the merchant on our platform until the issue is resolved. I tend to reject longer deliveries because I usually use Postmates as a filler, so they tend to be shorter and more efficient. Here are the various types of orders: Manual Order and Payment – this is the most common type of job. Learn More. Your injuries are not covered. 3. They probably went screw and let’s add it on to the person already picking up. When time is money, this is a deal breaker for me. This just happened to me yesterday. As a life long vegetarian they ALWAYS got the order wrong, and after the 4th time of screwing the order up they refused to give me a refund. I've experienced order and pay with Doordash, Postmates and Grubhub. Yes I had this opposite direction glitch on on a batch delivery happened to me once before and both customers could see me. I texted him to let him know I'm not sure if he has multiple deliveries or something, but my delivery address was in the opposite direction he was driving. When time is money, this is a deal breaker for me. This Yelper's account has been closed. By using our Services or clicking I agree, you agree to our use of cookies. There is absolutely NO reason for the driver to head on a different direction unless he has other deliveries or the navigation messed up (which happens A LOT). Postmates does not charge a premium on any of the products it lists. User account menu. 1/15/2016. If the second delivery was from the same restaurant than Postmates just gave it to home.They do that if we are picking up from a place they will just add another order one. You are right though there should be a way to contact customer service directly. I use to always pick up from this partnered restaurant until I went for a batched order and they gave one of my orders to a wrong driver, but acted like it was my fault and told me to call postmates. What you do is this: "I'm really sorry your order is not correct, we can only really check and see if the order is the right items, we don't see special requests or anything, and unfortunately I can't really do much about that. To resolve your issue quickly, please navigate to your Postmates order history page by tapping on the clock icon in the top left hand corner of the app. card classic compact. Don't even get me started on the problems with taking the orders. I went to the restaurant and the manager comp’d our meal. New users get in on tons of Postmates promo codes. I wont ding the driver for this one. You will normally need to wait in line to put in the order. For Postmates’ Partner Merchants, the delivery fee is between $0.99 and $3.99. Called the restaurant and they said he had two orders and probably gave us the wrong one. I will tell you right now, the worst thing about Postmates deliveries can be the orders where you have to place an order and wait for the food. There is no coverage for you. I dont know why a lot of customers simply don’t trust Postmates drivers. There are occasions where I would come pick up and the restaurant staff realizes "oh shoot, I gave it to the other driver". If a restaurant is fast food and there's not much of a wait, I'm okay with that. Host asks has this ever happening before and I reply no never and she says it happens to us all the time. Report as inappropriate. ._2YJDRz5rCYQfu8YdgB_neb{overflow:hidden;position:relative}._2YJDRz5rCYQfu8YdgB_neb:before{background-image:url(https://www.redditstatic.com/desktop2x/img/reddit_pattern.png);content:"";filter:var(--newCommunityTheme-invertFilter);height:100%;position:absolute;width:100%}._37WD6iicVS6vGN0RomNTwh{padding:0 12px 12px;position:relative} When I got to her in person I had to explain that I was delivering another order before hers because two orders came out of PF Chang’s and the app has me drop them off one by one. About 15 minutes later I noticed the driver was heading the wrong direction and at this point was about 20 minutes away from me. They did nothing to help! The other customers called while we were there. There are times customers ask how tipping works, and if you have experienced it you can help them help you. 12. Postmates Merchant app is connected to the WiFi network but didn't receive an order Buttons aren't visible or don't work App is frozen and won't respond to any input Drivers, please read the Driver FAQ. My experience is they do the best of anyone at having prepaid orders ready to go when I arrive at the restaurant. For everyone here saying Postmates does shit like this all the time, I’ve never seen multiple orders where I’ve had to go 20 minutes in the total opposite direction to deliver one order before another. 101. pinned by moderators. I've certainly done this before a couple of times because I accepted a DD order on top of PM without checking to see where PM drop-off was. HOW: Use the Postmates app to order food and get $25 in food credit. He mixed up which order goes to which address. card. Ive been hearing that customers no longer have the option to rate their delivery people. I didn’t even want a refund I wanted my damn food. When you buy through links on RetailMeNot we may earn a commission. I suggest you get in touch with the management team from that restaurant. Courier Discord server: https://discord.gg/4nYg9n9 If you are asking for tips and/or advice, please make sure to include your location in your post! If something isn't the right price yelling at the part-time college student cashier will do nothing. Tuesday, May 21, 2019. Depending on the current promotion, you could get up to $20 to use toward your first order. Your car is uncovered. Log In Sign Up. I didn’t even want a refund I wanted my damn food. For New User Promo Codes, go here.. For Existing User Promo Codes, go here.. City-specific information is found in the wiki.. Press J to jump to the feed. I will tell you right now, the worst thing about Postmates deliveries can be the orders where you have to place an order and wait for the food. Postmates support will be the reason they go bankrupt. ._3gbb_EMFXxTYrxDZ2kusIp{margin-bottom:24px;text-transform:uppercase;width:100%}._3gbb_EMFXxTYrxDZ2kusIp:last-child{margin-bottom:10px} Speed of order can be great with Postmates and it can be terrible. I was excited to see this order, because as the Postmates community manager noted during his demo, orders for high-priced electronics typically correlate to higher tips. Total cost of the order was 24$ and Postmates charged me tips for extra 70$ for this order by mistake And then took one more transaction from my card for 65,77$. Even better is when it sends me to one of those restaurants that never has the food ready when they say it is, so it looks like I'm just hanging out at a random restaurant to the customer. No. The PM app does not notify users of multiple deliveries unlike other apps. But this post shows otherwise. Monthly Existing … On top of the item or items you have ordered, you will be charged a delivery fee. CITIES. But they know which driver it was and remember giving him two orders. 1 of 12 Postmates courier picks up lunch order at Luke's Lobster restaurant. Order delivery or pickup from more than 600,000 restaurants, retailers, grocers, and more all across your city. I said hell no and they need to figure this out. Join. FOLLOW US. ... Postmates Promo Code Reddit. Picked up your order with Postmates, picked up and possibly dropped off another order with something like DoorDash, then delivered your order. I went to pick up an order from a PF Chang’s and it turned out containing two orders for two different customers. Grubhub and Postmates were in a fierce battle for … This happens to me ALL THE TIME, and drives me crazy I have to explain it over and over. They didn’t know they were one of multiple orders. This is true, however, these promos aren’t what they seem. No support except through twitter. I'm not sure the good, the bad and the ugly is really a good title here because there is no good. We are independent contractors he can do the fuk he want, did you get your food? New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. You have lots of options, so make sure you select the best offer. What they meant was, apparently, was that they no longer felt the need to guarantee their workers they’d be … Does that actually happen (multiple deliveries where there not even remotely on the way to each other) or did the guy just lie to me to make an excuse? Has anyone had issues such as these and how do I get them resolved? Just curious really, i order post mates maybe once a week and this is the first time this happened. You can call their customer support line by dialing 1-888-815-7726 to speak with a … Gps could have been weird, I know when I hit the gps button, postmates sometimes inputs it wrong into Google maps and brings me to a different adreess, sometimes I have to manually input it, Hi Postmates this is a recurring problem and you don't listen. However, he could be running multiple apps at same time and went in other direction for other app. Postmates will provide liability coverage from the moment you accept an order. Ok that makes sense, thank you. He dropped the off our food to them. Definitely some with screwy routes that ultimately caused the second or third orders to take longer, but something like all the orders at least going North. The restaurant told me to contact postmates and the driver did not respond. . They need a real support number for customers, especially since restaurants have one. Posts Wiki. Postmates support will be the reason they go bankrupt. 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