Otherwise, it will follow the standard terms and conditions. Arctic Adventures reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. Arctic Adventures. Please note that special offers such as promotional codes cannot be applied to a reservation after a purchase has been made such as in the form of a refund. In case of delayed payments, the 10% deposit becomes non-refundable and the reservation counts as cancelled. 3.1. We've sent you an email to confirm your subscription. On the main island of Spitsbergen, there are cliff faces in the fjords which have exposed sedimentary rocks, formed from horizontally banded layers of ancient sediments. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk. The same applies to damages occurring when stones are thrown up, striking the underside of the vehicle during driving. Please note that all complaints must reach Arctic Adventures within 5 days from the completion of your tour. All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through the My Adventures portal where travelers can manage their bookings. Arctic Expedition: Baffin Island and Greenland Journey to the Arctic Circle this summer and bask in the Land of the Midnight Sun as you explore gorgeous fjords, discover incredible wildlife and examine massive glaciers up close. As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received: * Applicable when full payment has been made. The white Arctic is the perfect field to challenge your physical skills, practise sports you couldn’t do at home, and have a lot of fun! , this percentage reflects our cost of booking and preparing your trip. For the 24-hour policy to be applicable cancellations need to be made and delivered to Arctic Adventures through the. No contract between the customer and Arctic Adventures shall come into existence until Arctic Adventures receives full payment and issues a confirmation invoice. Imagine the thrill of a powerful icebreaker crushing through multi … i) Damages resulting from driving in places where vehicle traffic is prohibited, such as paths, tracks, banks of snow, ice, unbridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk. Our local guides will ensure you get the best opportunities to view the park’s legendary landmarks, introduce you to a host of authentic Alaskan activities and a unique creek-side lunch at our Miner’s Day Lodge, and take you through the rugged habitats of bears, moose, caribou and more. Cancellations Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with less than 72 hours‘ notice: No refund will be given if canceled with less than 72 hours‘ notice, as Arctic Adventures will be charged for all costs such as guides, transport, accommodation, etc. 26) It should be pointed out that disputes between the parties to this lease agreement can be submitted to the active Arbitration committee of the Icelandic Consumers Association and the Icelandic Travel Industry Association. For all bookings of day tours operated by Arctic Adventures (or any of Arctic Adventures sub-brands), a minimum of 24 hours’ notice of cancellation or amendment prior to your scheduled tour departure is required for a full refund. By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. This unique area is the land of polar bears, caribou, puffins, and many other amazing animals. 9.1. It’s easy to apply for the Best Price Guarantee on www.adventures.is. 2.2. (updated: March 24, 2020), Cancellations of Private & Customized Day Tours (Individuals and Group Bookings). Arctic Adventures requires a deposit payment or the full amount at the time of booking, depending on when the booking is made and what type of tour package is booked: 14.2. Otherwise, it will follow the standard terms and conditions. By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. Arctic Adventures will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. The amounts that exceed 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. Arctic Adventures reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. You as the traveler are responsible for your pick-up, this includes providing Arctic Adventures with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. 8.2. By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the terms and conditions set out below. If you cancel the tour within the 72-hour period before the tour begins, no refund will be issued to the traveler. G Adventures March 1, ... All 2020 Arctic voyages have been postponed to 2021. When I cancelled the tour, I received an email confirmation that said the refund would take 6-8 weeks to process. Arctic Adventures requires a deposit payment or the full amount at the time of booking, depending on when the booking is made and what type of tour package is booked: Arctic Adventures offers the option of a 10% deposit payment or full payment of the tour price. With an emphasis on eco tourism and environmentally friendly trips, we want to offer the best for our customers to experience in the unique Icelandic nature. Miki is a young Arctic hare, also called a polar rabbit. You will receive a notification 21 days prior to departure, reminding you of the outstanding balance. k) If the vehicle is transported by sea, no compensation will be paid for damages caused by sea spray/seawater. Cancellations of Private & Customized Multi-Day Tours (Group bookings, 10+ participants). 2.3. Find things to do near you. Safety equipment needed for each tour is provided by Arctic Adventures and is not classified as rental gear. Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the tour price or more. Please note that this only applies if a payment has not been made at least 2 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance. We had heard about Northern lights, huskies, snow scooters, and arctic cold, so our decision was made. Arctic Adventures is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. 4) The vehicle shall be handled and driven carefully. Cancellations of Private & Customized Multi-Day Tours (Individual bookings, 1-9 participants). The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety. It also applies to the basis for and the calculation of compensation. The service fee of ISK 300 will be deducted from the refunded amount. Note: If you’ve booked a multi-day tour with a promo code MULTIDAY15 between March 13 and June 15, 2020, you can cancel your booking up to 72 hours before the tour starts and get a full refund. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. No contract between the customer and Arctic Adventures shall come into existence until Arctic Adventures receives full payment and issues a confirmation invoice. All charges are made in Icelandic krona, ISK. These terms and conditions may be amended from time to time and apply to all of our services. If the remaining balance is not finalized with more than 14 days before departure, the 10% deposit becomes non-refundable (applicable to all tour types). If the customer portal is inaccessible, all cancellations must be delivered in writing via. portal where travelers can manage their bookings. For tours cancelled by Arctic Adventure ApS under this situation, our customers will get a 100% refund. If you are planning to meet us on location for your tour then please be sure that this can be arranged. 1.2. Kayaking in the wild arctic waters is an experience only for true adventure seekers! The same applies to claims for damages based on liability outside this agreement. In case of delayed payments, the 10% deposit becomes non-refundable and the reservation counts as cancelled. In case of delayed payments, the 10% deposit becomes non-refundable and the reservation counts as canceled. All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through the. All cancellation fees held by Arctic Adventures are only intended to cover our direct cost of amending and/or canceling your reservation. If a cancellation is made with less than 24 hours’ notice prior to departure no refund is given. This includes being ready at the correct time at the correct location in time for your adventure tour. Altough the overall trip is a pretty expensive adventure it is absolutely worth it. No place on Earth compares to the vast white wilderness of elemental forces: snow, ice, water, rock. 8.1. We’ll explore in detail what’s included in an arctic package on an RV that makes this possible. The service fee of ISK 300 will be deducted from the refunded amount. For more information about refund timelines or other help, visit the Customer Support Portal. Canadian High Arctic Adventures does not endorse the contents of any of the links that are contained on this site. e) Vehicle use that contravenes Icelandic law and/or the provisions of this lease. d) Damages due to war, revolution, civil unrest, riots. Please note that this only applies if a payment has not been made at least 2 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance. They might cancel your tour!! If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Book an Intrepid tour today. The car rental service provider will use your personal data to assist you with reserving, renting, and leasing vehicles and for marketing purposes. Having travel insurance is always a good idea when traveling around the world. You are responsible for providing Arctic Adventures with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked. Once delivered the amendment and/or cancellation needs to be confirmed by Arctic Adventures before further action can be taken. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. Such cancellations are subject to cancellation fees as per the below. Canadian High Arctic Adventures reserves the right to change, alter, or cancel promotions at any time without notice. This applies to the rental cars that are included in Self Drive packages, and direct rentals. Please note that this only applies if a payment has not been made at least 2 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance. The voucher will be your proof of payment so please bring it with you on the day of your tour. Watch for our upcoming feature download and DVD exploring the Dempster Highway in detail. © Copyright 2021. 6.2. Cancellations made with less than 48 hours’ notice: 16.5. The terms will be stated on the ticket after purchase. For all bookings of day tours operated by Arctic Adventures (or any of Arctic Adventures sub-brands), notice of cancellation or amendment prior to your scheduled tour departure is required, If a cancellation is made with less than 24 hours’ notice prior to departure no refund is given. If the customer portal is inaccessible/not successful, then please contact our. After the tour departure, the extras become non-refundable. Arctic Adventures welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. If the customer portal is inaccessible, all cancellations must be delivered in writing via the customer contact form and sent by the lead traveler. We are a bunch of outdoor and adventure fanatics committed to the mission of mixing business and adventure! Cancellations of Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with more than 14 days‘ notice (prior to departure): Cancellations of Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with less than 14 days’ notice: * Delayed Payments on deposit reservations: Arctic Adventures reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. This agreement shall be exclusively governed by and construed in accordance with Icelandic law. This includes any claims for compensation that might be made. In case of delayed payments, the 10% deposit becomes non-refundable and the reservation counts as cancelled. Every day is an adventure with her and her friends. 1.3. Cancellations with more than 14 days’ notice before trip departure: You will be refunded 90% of the total tour price. This includes damage to the automobile and/or injury to passengers due to the following: b) Driving across rivers or any kind of water course. Our friendly customer service will assist you every day during business hours. Extras and rental gear, booked as part of a day tour fall under the terms as stated here above. No contract between the customer and Arctic Adventures shall come into existence until Arctic Adventures receives full payment and issues a confirmation invoice. The 24-hour policy does not honor cancellation requests sent through other channels. For tours cancelled by Arctic Adventure ApS under this situation, our customers will get a 100% refund. 16.2.1. 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