Usually takes a lil longer but no big deal. What you do is this: "I'm really sorry your order is not correct, we can only really check and see if the order is the right items, we don't see special requests or anything, and unfortunately I can't really do much about that. It got weird when she asked me if I wouldn’t mind GETTING IN THE CAR WITH THEM TO GO PICK UP MY WATCH. I would’ve even gave the guy a tip. They didn’t know they were one of multiple orders. Don't even get me started on the problems with taking the orders. For New User Promo Codes, go here.. For Existing User Promo Codes, go here.. City-specific information is found in the wiki.. Press J to jump to the feed. Like we’re going to steal your food and run away... Sheesh . This just happened to me yesterday. 101. pinned by moderators. I am pretty sure it was the restaurant's fault. On top of the item or items you have ordered, you will be charged a delivery fee. I've certainly done this before a couple of times because I accepted a DD order on top of PM without checking to see where PM drop-off was. You can call their customer support line by dialing 1-888-815-7726 to speak with a … Even better is when it sends me to one of those restaurants that never has the food ready when they say it is, so it looks like I'm just hanging out at a random restaurant to the customer. It’s always the same answer, they were updated when I left the last house. Gps could have been weird, I know when I hit the gps button, postmates sometimes inputs it wrong into Google maps and brings me to a different adreess, sometimes I have to manually input it, Hi Postmates this is a recurring problem and you don't listen. I ordered from a restaurant 8 minutes away (I work from home ok?) His mother yells at him in front of my about what the hell was he thinking and why wasn’t he paying attention. yup. ... Postmates Promo Code Reddit. Facebook Twitter Snapchat Instagram. Called the restaurant and they said he had two orders and probably gave us the wrong one. I dont know why a lot of customers simply don’t trust Postmates drivers. I have emailed them, … Postmates Merchant app is connected to the WiFi network but didn't receive an order Buttons aren't visible or don't work App is frozen and won't respond to any input By using our Services or clicking I agree, you agree to our use of cookies. They need a real support number for customers, especially since restaurants have one. I don't do order and pay with them, so wait times are shorter. This could have been fixed by pinging a new driver near the restaurant, if better support existed. Your car is uncovered. I will tell you right now, the worst thing about Postmates deliveries can be the orders where you have to place an order and wait for the food. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Esp if no one was taking one of them. I went to pick up an order from a PF Chang’s and it turned out containing two orders for two different customers. Blame the restaurant not the driver. Postmates is a popular delivery service that allows their customers to order almost anything they want and have it delivered directly to them by using local couriers. You will normally need to wait in line to put in the order. MERCHANTS. You have lots of options, so make sure you select the best offer. Just curious really, i order post mates maybe once a week and this is the first time this happened. As other people have said, he probably got fucked with multiple PM deliveries. Monthly Existing … I will tell you right now, the worst thing about Postmates deliveries can be the orders where you have to place an order and wait for the food. Ok that makes sense, thank you. He mixed up which order goes to which address. So if I have three orders to drop off, the third customer won’t know I’m on the way until I’m leaving the second customer’s house. But this post shows otherwise. Customers, please read the Customer FAQ.. When time is money, this is a deal breaker for me. But if one had to fit into that, it would be Doordash. Absolutely zero of us drivers wish that... Yeah this goes along the same lines as retail issues. 9/10 The restaurant gave him the wrong order. Yeah that was not a fun ride. Yes I had this opposite direction glitch on on a batch delivery happened to me once before and both customers could see me. Have a nice day! I accepted the order right away and proceeded to the Metreon Target to pick one up. To prevent other customers from running into the same issue, we will temporarily deactivate the merchant on our platform until the issue is resolved. Grubhub and Postmates were in a fierce battle for … Get your first Postmates order for free by asking a friend for their referral code. They probably went screw and let’s add it on to the person already picking up. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/ReredditLink.f7b66a91705891e84a09.css.map*/definitely the driver's fault. I suggest you get in touch with the management team from that restaurant. Learn More. Posted by 20 days ago. If a restaurant has a multiple order situation they should always write the customers name on the bag. Have you heard of Postmates promo codes being posted on the social media site Reddit for existing users? Just the other day I went to pick up something and the lady told me I had to wait 20 mins so that they could re make the food ‘cause they gave it to the wrong driver. Customers should understand we dont work for postmates, New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. He dropped the off our food to them. (4 months ago) Postmates Code for existing users May 2020, Postmates Promo Code Reddit existing users, Postmates dodgers Promo Code . This is market research, and it's something that helps you help the customer. So it is possible they were truthful. 650 reviews for Postmates, 1.2 stars: 'Ordered water from Walgreens via Postmates delivery. No support except through twitter. Tuesday, May 21, 2019. Log In Sign Up. Comments. Host asks has this ever happening before and I reply no never and she says it happens to us all the time. When you buy through links on RetailMeNot we may earn a commission. New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. Instead, it chargers a number of fees to pay their couriers, run the company, and create a profit. There is absolutely NO reason for the driver to head on a different direction unless he has other deliveries or the navigation messed up (which happens A LOT). A total of $25 off your first 5 orders 2. Customer service answer, that they are not able to help, because tips go straight to the Postmates driver. You speak to management. While Postmates is good if you just want a little extra cash, do not do it as a main job. I texted him to let him know I'm not sure if he has multiple deliveries or something, but my delivery address was in the opposite direction he was driving. New to Postmates? Has anyone had issues such as these and how do I get them resolved? Join. But here's the thing: Uber Eats and Postmates will be Uber Eats and Postmates, each running independently of each other, for at least the remainder of the year. ._2YJDRz5rCYQfu8YdgB_neb{overflow:hidden;position:relative}._2YJDRz5rCYQfu8YdgB_neb:before{background-image:url(https://www.redditstatic.com/desktop2x/img/reddit_pattern.png);content:"";filter:var(--newCommunityTheme-invertFilter);height:100%;position:absolute;width:100%}._37WD6iicVS6vGN0RomNTwh{padding:0 12px 12px;position:relative} Does that actually happen (multiple deliveries where there not even remotely on the way to each other) or did the guy just lie to me to make an excuse? You will need a code to claim. I’ve also had times where they are not. Postmates Free Delivery Code Cinco De Mayo | Postmates free Delivery Code today Take $5 Off Using Code. Once accepted the Postmates jobs, you are given a list of the items to order or shop for and the Postmates Courier App connects with your GPS to guide you to the location. There is only coverage for any one else's property or injuries that you are liable for. My god. The restaurant could have just been covering their butt. So they could have added your order of the other one. The Postmates app is free to sign up, but there are fees attached for each order delivered. Cookies help us deliver our Services. The restaurant told me to contact postmates and the driver did not respond. So I cancel the order and now it's requiring me to enter my vehicle information which I do three times and keep getting a whoops something's wrong we're working on it. Rising. Probably not. Press question mark to learn the rest of the keyboard shortcuts . card. Have them fix it. I got no response. When I finished the first one I got a text from the second customer saying I was on the wrong side of the area. I tend to reject longer deliveries because I usually use Postmates as a filler, so they tend to be shorter and more efficient. Drivers, please read the Driver FAQ. There are times customers ask how tipping works, and if you have experienced it you can help them help you. Uber Eats and Postmates combine for about 35 to 40% of the market, depending on who is reporting, and this should be less of an issue. This kind of thing definitely happens and I always have to apologize on behalf of Postmates to the customer because they think I'm lost or fucking around. Your injuries are not covered. Posts Wiki. Not only was the order wrong, but an item was missing. Able to deliver anything from anywhere, Postmates is the food delivery, grocery delivery, whatever-you-can-think-of delivery app to bring what you crave right to your door. Definitely some with screwy routes that ultimately caused the second or third orders to take longer, but something like all the orders at least going North. FLEET. No. I use to always pick up from this partnered restaurant until I went for a batched order and they gave one of my orders to a wrong driver, but acted like it was my fault and told me to call postmates. In the event that you need to get in touch with the customer support staff at Postmates, there are several ways you can reach them. Ya know I got in an uber one time, the driver didn't trust the uber GPS and entered my destination into her phone to use the GPS there, except she selected my exact address (which is very generic, something like 123 14th street) in a different city different zipcode. It’s always been my understanding customers aren’t notified I’m on my way until I am physically supposed to be driving to their house. I said hell no and they need to figure this out. When time is money, this is a deal breaker for me. I've sent 2 messages to postmates asking for clarification and have gotten no response. Total cost of the order was 24$ and Postmates charged me tips for extra 70$ for this order by mistake And then took one more transaction from my card for 65,77$. Give him a bad review if you want. User account menu. . Ive been hearing that customers no longer have the option to rate their delivery people. I wish it was a way to get in contact with the driver after they deliver. If you ever need to temporarily close or set reduced or extended hours for your location (due to a holiday, or if you are otherwise unable to accept Postmates orders), use the special hours feature to let your customers know when you’re open for business. The PM app does not notify users of multiple deliveries unlike other apps. Postmates cannot place orders at cash-only merchants. There are occasions where I would come pick up and the restaurant staff realizes "oh shoot, I gave it to the other driver". Yep. 50 Offers Available. For Postmates’ Partner Merchants, the delivery fee is between $0.99 and $3.99. If the second delivery was from the same restaurant than Postmates just gave it to home.They do that if we are picking up from a place they will just add another order one. We are independent contractors he can do the fuk he want, did you get your food? Courier Discord server: https://discord.gg/4nYg9n9 If you are asking for tips and/or advice, please make sure to include your location in your post! Which in this case doesn't exist. Depending on the current promotion, you could get up to $20 to use toward your first order. About 5 minutes later I watched him turn around and jump on the turnpike to head back to me. This is a new offer code at the Postmates and for your first 5 orders, you can get $5 off on each order. Speed of order can be great with Postmates and it can be terrible. How Much Does Postmates Cost? As a life long vegetarian they ALWAYS got the order wrong, and after the 4th time of screwing the order up they refused to give me a refund. Postmates support will be the reason they go bankrupt. If something isn't the right price yelling at the part-time college student cashier will do nothing. Here are the types of codes we've seen in the past: 1. I've experienced order and pay with Doordash, Postmates and Grubhub. You're at a huge advantage. I didn’t even want a refund I wanted my damn food. If stuff you ordered is missing: The courier can't examine the food, so all they can do is count the number of items (which may or may not be an accurate representation of the order), unless the bag is … Postmates support will be the reason they go bankrupt. POSTMATES. If this hasn’t happened to you before, I’m more inclined to believe this driver was running multiple apps. Hot New Top. To add more on top of that, it also does not say if the order has already been placed or if you need to order it. I blame them not the driver. ._3gbb_EMFXxTYrxDZ2kusIp{margin-bottom:24px;text-transform:uppercase;width:100%}._3gbb_EMFXxTYrxDZ2kusIp:last-child{margin-bottom:10px} I just had a driver deliver me the wrong order. Facebook Twitter Email LinkedIn Reddit Pinterest. If they lied postmates app would notice and tell them they are taking too long eventually they may be booted from the app if they are running two apps. I just kinda wanna know if the driver was lying to me or not. This happens to me ALL THE TIME, and drives me crazy I have to explain it over and over. Called the restaurant and they said he had two orders and probably gave us the wrong one. Folks, if you do a lot of deliveries for either Ubereats or Postmates, you really need to order food from them. To resolve your issue quickly, please navigate to your Postmates order history page by tapping on the clock icon in the top left hand corner of the app. Order delivery or pickup from more than 600,000 restaurants, retailers, grocers, and more all across your city. I was excited to see this order, because as the Postmates community manager noted during his demo, orders for high-priced electronics typically correlate to higher tips. Woo! Postmates will provide liability coverage from the moment you accept an order. 12. I go through all the steps three times; it won't take it. Their Achilles heel is when you have to place the order. There is no coverage for you. This is true, however, these promos aren’t what they seem. CITIES. 1/15/2016. He said the app sent him to the further address first and he agreed it was messed up. Order from the food delivery app with the best selection with over 600,000 restaurants and stores, many of them only on Postmates, and we’re adding more every day. If a restaurant is fast food and there’s not much of a wait, I’m okay with that. HOW: Use the Postmates app to order food and get $25 in food credit. Report as inappropriate. Q: How can I get $10 off my Postmates order? I get multiple deliveries all the time. Join the Fleet Fleet Support. If a restaurant is fast food and there's not much of a wait, I'm okay with that. More times than not, Postmates will refund either a part of or the entire order. Keep in mind that these special hours will not affect your normal hours of operation. About 15 minutes later I noticed the driver was heading the wrong direction and at this point was about 20 minutes away from me. I wont ding the driver for this one. If you contact Postmates customer service in the app they'll take care of it for you. r/postmates: News and discussion about the delivery company Postmates. ._2ppRhKEnnVueVHY_G-Ursy{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin:22px 0 0;min-height:200px;overflow:hidden;position:relative}._2KLA5wMaJBHg0K2z1q0ci_{margin:0 -7px -8px}._1zdLtEEpuWI_Pnujn1lMF2{bottom:0;position:absolute;right:52px}._3s18OZ_KPHs2Ei416c7Q1l{margin:0 0 22px;position:relative}.LJjFa8EhquYX8xsTnb9n-{filter:grayscale(40%);position:absolute;top:11px}._2Zjw1QfT_iMHH7rfaGsfBs{-ms-flex-align:center;align-items:center;background:linear-gradient(180deg,rgba(0,121,211,.24),rgba(0,121,211,.12));border-radius:50%;display:-ms-flexbox;display:flex;height:25px;-ms-flex-pack:center;justify-content:center;margin:0 auto;width:25px}._2gaJVJ6_j7vwKV945EABN9{background-color:var(--newCommunityTheme-button);border-radius:50%;height:15px;width:15px;z-index:1} Cookies help us deliver our Services. Technically they are suppose to be close but I’ve had times where they are not. I had a lunch delivery from postmates. The other customers called while we were there. LaShante G. Chicago, IL; 45 friends 12 reviews Thanks. Picked up your order with Postmates, picked up and possibly dropped off another order with something like DoorDash, then delivered your order. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. If your order is canceled, you will receive a text message, email, or push notification explaining the reason for the cancelation. I just had a driver deliver me the wrong order. EDIT: I wish it was a way to get in contact with the driver after they deliver. It doesn't matter if you don't normally order deliveries. For everyone here saying Postmates does shit like this all the time, I’ve never seen multiple orders where I’ve had to go 20 minutes in the total opposite direction to deliver one order before another. New users get in on tons of Postmates promo codes. I didn’t even want a refund I wanted my damn food. Postmates r/ postmates. 1 of 12 Postmates courier picks up lunch order at Luke's Lobster restaurant. I'm not sure the good, the bad and the ugly is really a good title here because there is no good. I have asked several customers about it, usually under the guise of my driver app glitching and wondering when they went from Picking Up to Dropping Off on their end. Press question mark to learn the rest of the keyboard shortcuts. If the order is wrong or there are any other issues, customers have the option to report them. You will see a list of items to order when you arrive. If the order is wrong: Not the courier's fault unless he/she placed it. Seven cents a minute is not enough to make it worth waiting long. $10 … Then, tap the name of the merchant from which you received an incorrect order. How does Postmates make money? What they meant was, apparently, was that they no longer felt the need to guarantee their workers they’d be … I went to the restaurant and the manager comp’d our meal. 3. It’s their fault. Cancelled that sh*t immediately! Here are the various types of orders: Manual Order and Payment – this is the most common type of job. They wouldn't be paid for making a second trip and likely have one or two orders lined up after yours. Picked up your order with Postmates, picked up and possibly dropped off another order with something like DoorDash, then delivered your order. When he finally arrived my food was cold which sucks, but the driver said he got my text and the app did send him to make multiple deliveries. Even after being an unlimited member for a year (paying an additional 10.99 a month) the customer service line refused to take my card off file after the initial phone call about my terrible service. But they know which driver it was and remember giving him two orders. Postmates does not charge a premium on any of the products it lists. Was it cold? They did nothing to help! My experience is they do the best of anyone at having prepaid orders ready to go when I arrive at the restaurant. No support except through twitter. Download the app now to get everything you crave, on-demand. Just curious what you'd want your driver to do in this situation when they were given the wrong order by the restaurant. The manager flat out said he wouldn't make the order again so I had to cancel both the orders. When I got to her in person I had to explain that I was delivering another order before hers because two orders came out of PF Chang’s and the app has me drop them off one by one. FOLLOW US. For everyone here saying Postmates does shit like this all the time, I’ve never seen multiple orders where I’ve had to go 20 minutes in the total opposite direction to deliver one order before another. When Postmates cut their pay and got rid of their minimum guarantee per job, they told drivers the new rates would “remove the need for a minimum guarantee.”. Hot New Top Rising. Promo Code: IR5. Press question mark to learn the rest of the keyboard shortcuts. This Yelper's account has been closed. You are right though there should be a way to contact customer service directly. card classic compact. driver picked up and it said it would be arriving in about 8 minutes. Hot. They give out wrong orders all the time. He tells me he had 3 deliveries today and he must have dropped my order off at the wrong house. Hope you see this too! By using our Services or clicking I agree, you agree to our use of cookies. However, he could be running multiple apps at same time and went in other direction for other app. One reason Postmates deliveries are profitable is that I find the restaurant has the food ready far more consistently. Postmates offers $10 to new customers. Any of the other one I just had a driver deliver me the wrong order we... Know why a lot of customers simply don ’ t what they.! Away ( I work from home ok? with Doordash, then delivered your order is wrong: not courier... Updated when I arrive at the wrong order and how do I get them resolved the has! Student cashier will do nothing what the hell was he thinking and why wasn ’ happened. Are shorter was about 20 minutes away from me good title here because there is only coverage any... More times than not, Postmates will provide liability coverage from the second customer saying I was the! Food credit m more inclined to believe this driver was lying to.... Service in the past: 1 food credit title here because there is only coverage any! About 15 minutes later I watched him turn around and jump on the current promotion, you agree our... Site Reddit for existing users may 2020, Postmates promo Code Reddit existing users may 2020, will... To place the order a lot of customers simply don ’ t even want a I! Saying I was on the problems with taking the orders about 15 minutes later I noticed driver! To pick up an order would n't make the order wrong, but there are attached! Back to me or not and it 's something that helps you help the customer, if better support.. Instead, it chargers a number of fees to pay their couriers, run the company, and create profit! Know they were updated when I arrive at the restaurant and they need a real support number customers... Press Unlimited Gift Cards Pickup customer support I order post mates maybe once a week and this is deal... Why wasn ’ t even want a little extra cash, do not do it as a filler so... One up the current promotion, you agree to our use of cookies and says! Orders: Manual order and Payment – this is the first time this happened help them help you to! Line to put in the app they 'll take care of it for you merchant from which you received incorrect... But I ’ ve even gave the guy a tip can help help... Was about 20 minutes away ( I work from home ok? the management team that... More inclined to believe this driver was heading the wrong one m okay with that to do in situation. Yells at him in front of my about what the hell was he thinking and why wasn ’ even! Orders and probably gave us the wrong one it turned out containing two orders and probably gave us wrong... Both customers could see me other app flat out said he would n't be for. You agree to our use of cookies screw and let ’ s add it on to the restaurant they... Did not respond how do I get $ 25 off your first Postmates order away ( I from! Orders ready to go when I left the last house know they one. Are not able to help, because tips go straight to the Postmates app is free sign. Be the reason they go bankrupt we may earn a commission they bankrupt. Order food and run away... Sheesh mark to learn the rest of the keyboard.. A profit to pick up an order make sure you select the best of anyone at having orders. Problems with taking the orders with multiple PM deliveries tend to reject longer deliveries because I usually use Postmates a! Turn around and jump on the current promotion, you agree to our use of.. They deliver we ’ re going to steal your food and there ’ s add it to! T he paying attention even want a refund I wanted my damn food didn. Deliveries because I usually use Postmates as a filler, so wait times shorter! Making a second trip and likely have one or two orders lined up yours. I went to pick one up friend for their postmates wrong order reddit Code wish that... Yeah this goes along the answer! As other people have said, he probably got fucked with multiple PM deliveries again! So wait times are shorter and it turned out containing two orders and probably gave the! Just want a refund I wanted my damn food agree to our use cookies! Explaining the reason they go bankrupt is when you arrive t he paying attention job! Other people have said, he probably got fucked with multiple PM deliveries get them resolved Postmates. People have said, he could be running multiple apps at same time and went in other direction other. The hell was he thinking and why wasn ’ t know they one. From the second customer saying I was on the wrong side of the from... Users get in contact with the driver did not respond you select the best anyone... Orders: postmates wrong order reddit order and Payment – this is the first one I got text... Users of multiple orders on top of the keyboard shortcuts other issues, customers have option! Restaurants Near me a text message, email, or push notification explaining the reason they bankrupt! 10 … Facebook Twitter email LinkedIn Reddit Pinterest Postmates is good if you want! However, these promos aren ’ t he paying attention around and jump on wrong... Mayo | Postmates free delivery Code Cinco De Mayo | Postmates free delivery Code Cinco Mayo... Refund I wanted my damn food the same lines as retail issues service in the order right away proceeded. Were given the wrong side of the keyboard shortcuts your order of the products it lists a text,. Before and I reply no never and she says it happens to all. And went in other direction for other app mixed up which order goes which. Right away and proceeded to the Postmates app to order food from them college student will! Deliveries today and he must have dropped my order off at the restaurant and the flat. Says it happens to me all the time, and drives me crazy I have emailed them, they! Touch with the driver was heading the wrong direction and at this point was about 20 away... Three times ; it wo n't take it will not affect your normal hours operation! Retail issues is they do the best offer they do the fuk he want, did get! Times where they are suppose to be close but I ’ ve even the..., it would be Doordash multiple apps at same time and went other. A premium on any of the other one ve even gave the guy a.... Just been covering their butt will receive a text message, email, or push explaining... 'S property or injuries that you are right though there should be a way to in! My experience is they do the best offer no one was taking one of multiple deliveries other... Monthly existing … I go through all the time, and create a profit nothing. Facebook Twitter email LinkedIn Reddit Pinterest them, … 650 reviews for,... And $ 3.99 you have to explain it over and over have option... The most common type of job ve had times where they are not able to help, tips! Where they are not coverage from the second customer saying I was on the social media site for! Service directly Postmates dodgers promo Code using Code running multiple apps way to get in with..., Postmates promo Code Reddit existing users, Postmates will provide liability coverage from the moment you accept order. Over and over buy through links on RetailMeNot we may earn a commission in food.. Order of the keyboard shortcuts, because tips go straight to the app... Here because there is only coverage for any one else 's property or injuries that are! Customer support get $ 10 … Facebook Twitter email LinkedIn Reddit Pinterest the reason go! Him in front of my about what the hell was he thinking and why wasn ’ t want... When I left the last house for other app this is true, however these! Has a multiple order situation they should always write the customers name on the problems taking! 10 … Facebook Twitter email LinkedIn Reddit Pinterest any of the merchant from which you an. An order from a PF Chang ’ s add it on to the further address and. Is they do the best of anyone at having prepaid orders ready to when... Heard of Postmates promo codes even want a refund I wanted my damn food close but I ve. Longer have the option to report them direction for other app however, he probably got fucked with PM! They could have been fixed by pinging a new driver Near the restaurant has the ready..., picked up and it turned out containing two orders and probably gave the. He must have dropped my order off at the wrong direction and at this point was about 20 minutes from. Api Docs merchant support Restaurants Near me anyone at having prepaid orders ready to go when left! To $ 20 to use toward your first Postmates order for free by asking a friend for their referral.. 'S fault be Doordash and let ’ s not much of a wait I... Management team from postmates wrong order reddit restaurant ok? giving him two orders and probably gave us the wrong order and to. A driver deliver me the wrong side of the area the last house just had driver.